Terms and Conditions of

Shipping and Returns


Delivery costs shall be borne by the buyer and are charged separately.

The following shipping costs shall be charged for each order for deliveries in South Africa:

  • For each order less than R1500 a flat shipping fee of R125 will be charged.
  • Shipping is free for order values of R1500 and above.


All stock may be returned within 30 days for a full refund, provided the stock is in perfect sellable condition.

  • All return of stock to Prime Dental must be handled through the Prime Dental head office.
  • Should any stock or product need to be returned to Prime Dental as a result of a fault of the customer, Prime Dental will charge a collection fee of R125 inc VAT.
  • Prime Dental will cover the cost of returns through a delivery fault of Prime Dental.

Please contact 011 788 9799 / [email protected] to arrange a return.